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This structured certified program was delivered multiple times in collaboration with an insurance institute in the European Union. 

We were asked to introduce a sophisticated claims management program that will assist this emerging market adapt its policies and address the growing needs for advanced claims handling within the insurance industry. 

That said, we elevated our technical program to incorporate market elements used in that market and take into account interpersonal relationships and cultural aspects.

For five days, more than 20 delegates from major market insurers attended this course. They exchanged knowledge with our senior expert, took the final exam and awarded with our certification.