Interfima is committed to fairness, transparency, and equal treatment for all learners. Every learner has the right to challenge an assessment result or raise a complaint. All cases are handled independently, following clear procedures and defined timelines.

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When to Use This Process

Use this procedure if you want to:

• Challenge an assessment result

• Request a review of marking

• Report a procedural irregularity during assessment

• Raise a complaint about service, behaviour, or administration at Interfima or a centre

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Stages and Timescales

1. Informal Query
Within 10 working days of result release (via centre or Interfima).

 

2. Stage 1: Appeal (APP-01 – Formal Review)
Submit within 20 working days.
Decision issued within 15 working days.

 

3. Stage 2 – Independent Review
Conducted by a subject expert not previously involved.
Decision issued within 15 working days.

 

4. Stage 3 – Appeals Panel
Panel decision within 20 working days of Stage 2 outcome.

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Note: Complaints follow equivalent timelines using Form CMP-01.

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Fees

• Stage 1 Appeal: £25 (refunded if the appeal is upheld)

• Complaints: No fee

 

How to Submit

• Download and complete the relevant form:

• APP-01 (Learner Appeal Form)

• CMP-01 (Complaint Form)

Email the completed form and your supporting evidence to: appeals@interfima.org.

You will receive a confirmation of receipt within five (5) working days.

Learners registered through an approved centre may also submit the form to their centre administrator, who will forward it to Interfima.

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Confidentiality

All cases are managed under the Interfima Data Protection and Privacy Policy. Only authorised staff directly involved in handling the case will access your information.

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Completion of Procedures

At the end of the process, you will receive a Completion of Procedures letter, which explains:

• the final decision

• the reasons for the outcome

• any next steps

Any external escalation options (where relevant) are provided in the Completion of Procedures letter.

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​Downloads

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Contacts

If you have questions about the process, or need assistance: appeals@interfima.org.

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